"We are not large enough to employ our own IT person and must depend on an outside source for this service. The company we used for this had done an intitial installation and serviced us for about 10 years," recalls Peter Rae. "Without realizing it, over time they became very reactive and had many personnel changes, which meant people who were not familiar with our set up had a learning curve with each visit."
Airdex was faced with an emergency situation. The main server was inaccessible which meant they did not have access to the programs and information required to run their business. They called their IT service provider but could not reach them.
"When our servers went down unexpectedly, we needed fast action. I was familiar with pavliks.com and asked around about them. I received positive comments and decided to ask for help."
"They responded immediately and while we had some downtime, it was reasonable considering they had to procure a new server and reload our data from our questionable backups. Nothing was lost."
In reviewing the situation it was identified that all of the redundant, or backup drives, in the server had failed and no one was aware. Their regular maintenance program did not uncover the failing hard drive. The situation only came to light when all the hard drives were dead and the server was left inoperable.