Microsoft Dynamics CRM

Are you getting a complete view of your business, customers and service?

Microsoft Dynamics CRM is a fully integrated customer relationship management solution. Comprised of a robust suite of sales, marketing, and service capabilities, it offers businesses of all sizes a fast, flexible, and affordable solution for finding, winning, and growing profitable customer relationships. Its familiar, native Office Outlook integration drives user adoption, improves productivity, and powers business processes for greater overall impact. Its single code base offers an enterprie-class, software as a service platform with tools, technologies, and flexible deployment options (both on-premise and hosted) for businesses to maximize their investment and realize enhanced value.

What can Microsoft Dynamics CRM do for your business?

• Sales Automation.  Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rate and improved customer retention.
• Marketing Automation.   Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features and insightful marketing analytics to increase the effectiveness of marketing programs, improve efficiencies and better track key metrics.
• Customer Service Automation.  Deliver customer information, case management, service history and support knowledge directly to the desktop of customer service representatives and supervisors.  Giving them tools to deliver consistent, efficient service that enhances customer loyalty and profitability.

Don't have Customers?  Microsoft Dynamics CRM can help you too!

Also known as XRM, Dynamics CRM has the flexibility to handle the relationships that your company has, whether it be with people, widgets or the environment.  Consider this, a fibre network company used CRM to track the fibre networks in their service area.

Benefits of Microsoft Dynamics CRM.

• Flexible
• Integrates with Outlook, a product that you already know
• Integrates with other Microsoft products
• Integrates with custom built / legacy programs

Power of Choice!

You have options in how you purchase and use Dynamics CRM:

• On Premise
• Partner Hosted
• Online

pavliks.com can help!

Not sure where to begin with learning how Microsoft Dynamics CRM can benefit your business? We can help.  Call or email us for more information and a free consultation.  Use the form below to send us your information and a description of your situation.

pavliks.com uses a proven methodology for ensuring that we understand your needs and the most effective way to meet those needs.

1. Dynamics CRM - Customer Service Module

   .pdf file (1.71 MB)

   Deliver customer information, case management, service history, and support knowledge directly to the desktops of customer service representatives and supervisors.

   Microsoft

   4/21/2009 11:39:52 AM

   Download

2. Dynamics CRM - Sales Automation Module

   .pdf file (1.77 MB)

   Streamline and automate your sales processes and enable sales people to create a single view of the customer to help ensure a shorter sales cycle, higher close rates, and improved customer retention.

   Microsoft

   4/21/2009 11:39:56 AM

   Download

3. Dynamics CRM - Marketing Automation Module

   .pdf file (1.65 MB)

   Provide marketing professionals with robust data cleansing and segmentation tools, leading campaign management features, and insightful marketing analytics.

   Microsoft

   4/21/2009 11:39:59 AM

   Download