Master the Service Call
Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need - from optimized scheduling to predictive maintenance.
Field Service includes tools for service representative and dispatchers - plus an automated tool that schedules appointments for them - so its easy to fit more appointments into the day.
Make it easy to manage all service agreements, including recurring service calls and contracts, installed products and warranties - across all customers and locations. Field service management tools help improve your service delivery and see ways to increase revenue.
Give your team everything it needs to manage your inventory across all locations, including warehouses, depots and trucks. Real-time updates mean your inventory is always accurate, so you can better track and service your stock for fewer write-offs, and create better forecasts.
Improve your technicians' productivity by providing native mobile applications with real-time and offline data. No matter which device they use, they have the customer information and guidance they need right there. And administrators can manage all users and devices centrally.
Lower costs by dispatching technicians only when they're needed. Field Service management tools help your team detect, troubleshoot and resolve issues remotely. And connected devices in the field help them see - and solve - problems before customers even know about them.