Dynamics 365 for Customer Service

Earn Customers for Life

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business - across self-service, peer-to-peer service, and assisted service.

Create Consistency and Loyalty

Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.

  • Give customers great service on their channel of choice
  • Make Help easy by providing relevant, personalized service
  • Proactively address issues by detecting customers' intent and social sentiment

Make your agents' job easier

Give your agents complete information - in a singe customer service software app - to make smart decisions and provide great service.
  • Reveal customers' case histories, preferences and feedback
  • Provide guidance on entitlements and service level agreements
  • Display it all in a single interface tailored to their job and skill set

Get an Adaptive Engine

Respond quickly to customer and market changes with an agile, cloud-based environment that has digital intelligence built in.

  • Adapt and customize easily using configuration, not code
  • Extend your functionality through a single interface
  • Rely on advanced analytics and a trusted cloud platform

Talk to us about Dynamics 365 Customer Service for your Business.

The Portal Connector - CRM Form Manager