Earn Customers for Life
Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business - across self-service, peer-to-peer service, and assisted service.
Create Consistency and Loyalty
Provide the seamless service your customers expect by meeting them where they are with the information they need, every time.
- Give customers great service on their channel of choice
- Make Help easy by providing relevant, personalized service
- Proactively address issues by detecting customers' intent and social sentiment
Make your agents' job easier
Give your agents complete information - in a singe customer service software app - to make smart decisions and provide great service.
- Reveal customers' case histories, preferences and feedback
- Provide guidance on entitlements and service level agreements
- Display it all in a single interface tailored to their job and skill set
Get an Adaptive Engine
Respond quickly to customer and market changes with an agile, cloud-based environment that has digital intelligence built in.
- Adapt and customize easily using configuration, not code
- Extend your functionality through a single interface
- Rely on advanced analytics and a trusted cloud platform